Philusa Corporation is an organization dedicated in meeting customer expectations in line with the Todo Customer Satisfaction Program. It is taken from the Total Quality Management Program and generally recognized in the industry as Total Customer Satisfaction. Total Quality Management was primarily a Japanese concept. The Japanese have been using the Total Quality Philosophy to rebuild their economy after World War II and to date is a globally accepted dynamic and strategic business tool geared towards the optimum goal of quality service with continuous organizational performance enhancement. It reached Philusa Corporation upon introduction by no less than the President and General Manager, Mr. Roman R. Tuason. The Total Quality Philosophy is now widely used in the organization and to make it more personal for every Philusan to embrace as his/her own, the phrase, "Todo Customer Satisfaction" was coined.
TODO CUSTOMER SATISFACTION is a company-wide planning and development effort to improve the quality of work in every functional area among all members of the organization. The quality process is a continuous improvement process that requires training, new methods/systems, and TEAMWORK. Since quality improvement must begin with an intense effort to better understand the needs and wants of the customer, a Todo Customer Satisfaction Workshop was recently conducted involving all employees and categorized into two, namely: Managing Total Quality (for Managers and Supervisors) and Your Role in Todo Customer Satisfaction (for Frontliners).
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